Taskoon is Australia’s on-demand platform that connects residents and businesses with fully verified, trained local taskers for services like cleaning, driving, admin work, pet care, car detailing, handyman tasks, gardening, and more. With transparent pricing and fast matching, Taskoon makes getting things done simple and safe.

Taskoon offers more than 40 service categories, including cleaning, car detailing, pet care, admin support, handyman work, driving assistance, moving help, and business staffing.

Yes, Taskoon operates across major Australian cities and suburbs. The platform automatically connects you with the nearest verified tasker for fast service.

Taskoon focuses on safety, verification, and transparency. All taskers go through ID checks, training, and document screening. Payments are secured through Stripe escrow, and pricing is upfront with no surprises.

Yes. Businesses can hire verified taskers for admin work, cleaning, deliveries, staff replacement, driving, and urgent operational needs, all with upfront pricing and no long-term contracts.

Taskoon provides on-demand taskers who can fill temporary roles or urgent needs, helping businesses stay operational during staff shortages or seasonal peaks.

Create an account, choose the service category, select your preferred time, and confirm the booking. Taskoon instantly matches you with a verified tasker nearby.

Taskoon uses Stripe’s secure escrow system. Your payment is held safely and only released once the task is completed, ensuring fairness for both customers and taskers.

Pricing is based on the service category, hourly rate, and a small booking fee. After the first 30 minutes, charges are calculated in 15-minute increments so you only pay for the time used.

Refunds follow Taskoon’s fair cancellation policy:

1. If a tasker cancels or doesn’t show, you receive a full refund.

2. If a task ends early, you pay only for the time used plus the booking fee.

3. Refunds for disputes are handled through the in-app support system.

Taskoon pays taskers weekly through Stripe. Taskers onboarded before launch will be charged only an 8% service fee, and they also receive a portion of the booking fee, which helps cover travel time and arrival costs. Taskoon keeps a small part of the booking fee as a platform fee. This model ensures taskers earn more per job, both from the service fee and from the booking fee share.

Yes. You can cancel or reschedule through your Taskoon account, subject to the cancellation policy and tasker availability.

If a tasker cancels before or during the task, Taskoon finds a replacement tasker or issues a full refund depending on the situation.

Taskoon automatically selects the best available tasker near you to ensure fast, reliable service. Our system prioritises taskers with strong ratings, proven performance, and the right skills for your job. Taskoon continuously monitors tasker ratings to maintain high quality across the platform.

All taskers undergo strict screening, including:

1. ID verification through KYC platform

2. Photo verification

3. Mandatory training

4. Document checks for licences or certifications

5. Category-specific requirements

Only those who meet Taskoon’s quality and safety standards are approved.

Taskers need to have registered ABN, they must join Taskoon using their ABN and handle their own tax obligations in accordance with Australian regulations. You can register for ABN through:

https://www.abr.gov.au/business-super-funds-charities/applying-abn

Typically takes a day to register an ABN.

Taskers must upload a valid ID, profile photo, and any category-specific documents. Some services require additional checks, like licences or police clearance. Further details are mentioned in the services pages and can be navigated through the main Homepage.

Yes, a small annual onboarding, vetting, and training fee of $33 applies.

For ASAP bookings, Taskoon usually matches customers within minutes. Requests are sent to the nearest verified taskers within a 5–10 km radius.

Description goes After each job, both customers and taskers leave ratings. This helps maintain high-quality standards across the platform.here

You can reach Taskoon Support through:

1. The in-app chat

2. The support centre in your account

3. Email: support@taskoon.com

Yes. Taskoon uses encrypted data storage, identity verification, and secure payment processing to protect your information and prevent fraud.

You can raise a dispute through the in-app support system. Taskoon investigates every case and ensures a fair outcome, including refunds when appropriate.

Taskoon requires every tasker to follow Australian OHS/WHS standards before, during, and after a task. Each tasker must complete a pre-task risk assessment to identify hazards, assess risk levels, and confirm that the environment is safe to begin work. This ensures that all tasks are carried out safely, responsibly, and in compliance with national guidelines.

Yes. Before starting any job, taskers must complete a Pre-Task Safety Checklist, which includes:

1. Identifying hazards (environmental, physical, chemical, or situational)

2. Assessing the level of risk

3. Determining whether the task can be done safely

4. Confirming they have the right equipment and skills

If a task is considered unsafe or high-risk, the tasker must not proceed until it is made safe.

Taskers can report hazards, incidents, or near-misses directly through the app using the Incident & Hazard Reporting tool. This allows Taskoon to take action, support the tasker, and maintain platform-wide safety standards.

Absolutely. Taskers have the right, and the responsibility, to stop work immediately if conditions are unsafe or if new hazards arise. This aligns with SafeWork Australia obligations and ensures the safety of both the tasker and the customer. The tasker can report the issue through the in-app incident feature.

Yes. If a task involves any high-risk activity as defined under Australian WHS laws, taskers are trained and required to complete a Safe Work Method Statement (SWMS). This ensures that the task is planned, controlled, and executed safely with the right precautions in place.

After every task, taskers must complete the Post-Task Quality Checklist to confirm:

1. The job was completed to standard

2. The area is left clean and safe

3. Any issues were communicated to the customer

Customers also provide feedback and ratings, helping maintain high quality and accountability across the platform.