Privacy policy.

1. Introduction 

Taskoon Pty Ltd (“Taskoon”, “we”, “us”, “our”) values your trust and is committed to protecting your personal information. 
This Privacy Policy explains how we collect, use, store, and share your information when you use our website, mobile app, and related services (“Services”). 

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our Services, you agree to this Privacy Policy. If you do not agree, please do not use our Services. 

2. What Information We Collect 

We collect personal information directly from you, automatically through your use of our Services, and from third parties as required to operate Taskoon. 

2.1 Information you provide 

  • Full name, address, email, phone number, date of birth 

  • Identity verification documents (driver’s licence, passport, proof of address) 

  • Payment and billing details (processed securely by third parties) 

  • Profile information, including service preferences and qualifications (for Taskers) 

2.2 Information we collect automatically 

  • Device type, browser type, IP address 

  • Location data (if location services are enabled) 

  • Log data such as pages visited, time spent, and actions taken in the app 

  • Cookies or similar technologies to improve your user experience 

2.3 Information from third parties 

  • Background check providers for vetting Taskers 

  • Payment processors to confirm successful transactions 

  • Referral partners or marketing platforms if you sign up through them 

3. How We Use Your Information 

We use your information to: 

  1. Provide, maintain, and improve our Services 

  2. Facilitate secure bookings and payments 

  3. Verify Tasker identities and qualifications 

  4. Communicate updates, service confirmations, and promotions (if opted-in) 

  5. Monitor compliance with our Terms & Conditions 

  6. Conduct data analysis to improve platform performance 

  7. Comply with legal obligations and respond to lawful requests from authorities 

 

4. Sharing Your Information 

We may share your information with: 

  • Taskers you have booked so they can provide the requested service 

  • Service providers we engage (payment processors, IT support, verification agencies) 

  • Government agencies and regulators if required by law or for public safety 

  • Professional advisors (lawyers, accountants) for legitimate business purposes 

  • Potential acquirers or investors if we undergo a business restructure or sale 

We will never sell your personal information to marketers. 

 

5. Security of Your Information 

We use encryption, secure servers, and access controls to protect your personal information. However, no transmission or storage system can be guaranteed 100% secure. You are responsible for keeping your password and login details confidential. 

 

6. Data Retention 

We retain your personal information for as long as necessary to provide our Services, comply with our legal obligations, resolve disputes, and enforce agreements. 

 

7. Access, Correction, and Complaints 

You may request access to, or correction of, your personal information at any time. 
If you have concerns about how we handle your information, contact us at: 

Email: contact@taskoon.com 
Address: Oakleigh VIC 3166

If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au. 

 

8. Changes to This Policy 

We may update this Privacy Policy from time to time. The latest version will be posted on our website and app, with the “Last updated” date adjusted accordingly.